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📣 ISO 9001 · 9.1.2

Complaints

Customer, supplier and employee complaints with a number, deadline and owner — and response-time analytics.

The problem

A complaint that waits three weeks in the inbox of a colleague on vacation.

With the QMS platform Kvaltix

A number, a deadline and an owner for every complaint; response times and trends; an action straight from the complaint.

Complaint register with status tiles, source, due date and owner
Complaint register with status tiles, source, due date and owner

Key features

  • A register of customer, supplier and employee complaints
  • A number, deadline and owner for every complaint, with reminders
  • Response-time tracking and performance by person
  • Corrective action or nonconforming output opened straight from the complaint
  • Excel export and trends over twelve months

Screens from the platform

Real screens of the QMS platform Kvaltix with sample data.

Complaint analytics: performance by person and a twelve-month trend
Complaint analytics: performance by person and a twelve-month trend
Complaint record with workflow, linked actions and attachments
Complaint record with workflow, linked actions and attachments

Questions about this module

Can complaints come from outside the company?

Complaints are recorded by your team; the source (customer, supplier, employee, internal) is stored with each record and shown in the analytics.

How do we prove that complaints were handled on time?

Each complaint has a due date and a status history. The analytics show average days to resolve and the share resolved on time per person.

Is the complaint linked to the corrective action?

Yes. An action opened from the complaint stays linked in both directions, so the auditor can follow the whole chain.

See the platform with your own processes

Book a free 30-minute demo of the QMS platform Kvaltix, with no obligation.

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